Helping Your Clients Prepare for a Health Inspection

By Francine L. Shaw CP-FS.CFSM.FSP.FMP

If you are reading this, more than likely you are someone that trains individuals in the food service arena. Nothing makes these folks more nervous than a health inspector. Trust me, I know - I am a health inspector and I experience it firsthand. One of the advantages I have (I believe) is that I have worked both sides of the industry. I know what it’s like to be on the other side of the clipboard. As an operator I thought everyone operated like I did. I held cleaning parties every so often to deep clean, implemented cleaning schedules and back-up assignments - the whole gamut. This isn’t the norm. I am thoroughly amazed at the things I find. But that’s not what this is about; I want to help you help your clients feel more at ease with their health inspectors.

Let me begin by saying, health inspectors are like everybody else. We wake up in the morning wanting (sometimes praying) to have a good day. Health inspectors don’t go out looking for restaurants to shut down. We are willing and able to educate those who are willing to learn. We prefer the code violations be corrected as we conduct the inspection; this helps the operator with their overall rating.

So, what does the health inspector look for? We each have certain areas we focus on - I’m certain (for me it’s ice machines). The pictures I could show you – there aren’t enough words to describe. Overall there are some key areas:

• Proper hand washing stations

   - Hot water – at least 100⁰F

   - Hand soap

   - Paper towels/Air dryer

   - Trashcan

   - Signage

*When done correctly hand washing is the single most effective way to stop the spread of infections.

• Health inspectors need to make certain that the food is coming from an approved source. And, yes we may ask for the documentation. You might want an explanation of what an approved source is… I once walked into a restaurant right after a goat had been slaughtered in a kitchen – true story! That meat was not USDA approved.

• Health inspectors need to ensure that cooled foods are chilled in an appropriate amount of time. How can I verify this without temperature logs?

• Does the commercial/manual dishwashing station have the correct sanitizer concentration? How do you know if you don’t have test strips readily available? Locked in the office is not readily available.

• Health inspectors need to assure that there has been no cross-contamination between various products in the numerous storage areas.

• Are hot foods hot, cold foods cold, and frozen foods frozen? Sounds pretty straightforward, but temperatures are a key issue on health inspections. Primarily because most restaurants don’t keep temperature logs, therefore they don’t realize that the products aren’t the correct temperature. Heck, sometimes they don’t even have a thermometer!

These are just a few of the basics, but if operators have these items under control they are well on their way to a successful health inspection, which will make them feel more comfortable with their inspector! In the few hundred health inspections I do every year, the majority of them are fantastic operators!

Where is my food thermometer?

Once again, I was out and about yesterday conducting food safety audits. My assistant and I entered an establishment and began our normal routine. It was a small operation so we weren’t expecting it to take long. Generally, we can tell right away if the operators are above board or not.

After introducing ourselves, we headed to the kitchen. The owner was somewhat distraught, “You didn’t call me to schedule an appointment.” Uh no kidding, I thought. “No ma’am, we don’t schedule appointments,” I replied. “Well, if you’d scheduled an appointment I would’ve been ready!” she blurted. “I guess so.” I responded.  “Do you have a food thermometer?” I asked, as I was taking the temperature of the water at her hand sink. “Yes.” She answered. “Great! I need to see it.” I said. The owner then went on a ten minute mission while we continued our inspection process. Now I’m not proclaiming to know everything but my experience is telling me, if you can’t find your thermometer within two or three minutes – ladies and gentlemen - YOU’RE NOT USING IT! And this is what I told her. Her eyes shot darts.

So, now we move on to the sanitizer, does she have it? Yes, there it is. How about test strips?  Another hide and seek mission. She tells me she just purchased some at Lowe’s. At Lowe’s? I have never seen them at Lowe’s. Who knows? Again, if you can’t find them… I seriously doubt you’re using them.

The point of this is to let you know that you’re health inspector is not an idiot. 

He or she knows if you are doing what you need to do on a regular basis or not. It’s much easier to be compliant and follow the rules, than to go through the awkward 30 to 60 minutes of the inspection process and wonder if you’re going to be in compliance or not. I personally hate those awkward inspections. Let alone the ones where I have to shut a facility down because they pose an imminent danger to the public.

Educate yourself and your team. 

Make your health department your ally, they want to help you. We love those who do their jobs well. Trust me; we want to have a good day just as much as you do!  And those Food Manager Certification classes - don’t just learn the information to pass the exam; take the information back to your team and share it with them. I can’t tell you how many times a day I say, “Remember that food safety class you took?”  “Oh yeah…” they say.

We can help you maintain compliance! Visit us at fsts.net to find out how. 

Food Safety Tips for Memorial Day Weekend

Picnics, barbecues, family, friends and the traditional start of summer… Who doesn’t love Memorial Day weekend? While you’re assembling your list of activities for the busy holiday weekend, you may want to remember to add some standard food safety precautions to the agenda. With the warmer weather, the buffet style feeding frenzy, and the potluck smorgasbords that you’re about to partake in, your risk for a foodborne illness is likely to increase significantly. And, I didn’t even mention the lack of hand washing facilities, in some instances… step away from my food!

·       • Wash your hands thoroughly with soap and warm water (100⁰F) before handling any food and after handling raw meat, poultry, or raw eggs.

·        • Always rinse fresh fruits and vegetables.

·       • Cook foods to the required temperatures, especially ground beef (155⁰F), pork (145⁰F), and poultry (165⁰F).

·       • Keep hot foods hot (above 135⁰F) and cold foods cold (below 41⁰F).

Avoid cross contamination, don’t let raw meat products come into contact with ready-to-eat foods (i.e. lettuce, tomato, onions, cheese, bread). Don’t use the same plates and utensils for raw and cooked meat products; for example, don’t carry meat to the grill on a plate and then place the cooked burgers on that same plate without first properly washing it. Someone could get E.coli or Salmonella as a result of this cross-contamination and spend hours lying on the bathroom floor… or worse.

Many picnic foods are potentially hazardous, and should be handled with care:

·       • Any product that contains eggs, meat, poultry, tuna, potatoes, pasta, etc.

·       • Lunchmeats, protein foods, ham salad, chicken salad, tuna salad, etc.

·       • Meat, fish, poultry

·       • Milk and dairy

·       • Sliced tomatoes

·       • Cut melons – yes, melons!

Again, KEEP HOT FOODS HOT (above 135⁰F) and KEEP COLD FOODS COLD (below 41⁰F)! Enjoy your time with your family and friends, and keep everyone safe and healthy!

*Temperatures in article are reflective of the 2013 FDA FOOD CODE

So, What is Gluten?

Some people cannot eat gluten for medical reasons, but many people don’t eat it because they think it will make them gain weight, some fitness instructor told them not to or because everyone is talking about it. Ten years ago no one in the food industry was talking about it. Recently, Jimmy Kimmel did a segment asking “gluten-free” people at a popular exercise spot one simple question:

What is gluten? Sadly, not one person got it right. They had no idea what gluten is or why they should or should not be eating it. The truth is, unless there is a medical reason, you shouldn’t eliminate entire food groups from your diet. By definition:

Gluten: A substance present (protein) in grains – wheat, barley, rye, spelt, triticale, some oats and several other grains. It causes illness in people with Celiac Disease and gluten allergies.
There are major problems with the gluten-free movement, including a lack of education. For those with legitimate problems that go on a gluten-free diet, how it improves their health is life changing. They share the good news with friends and family - inadvertently giving them false hope that it will make them feel better too. Going gluten-free will not help you lose weight and will not make you feel better if your body is able to digest it. It isn’t uncommon to see someone that is on a “gluten-free diet” at the bar enjoying a beer – because they have no idea what gluten is. It’s difficult to find beer is that is not direct derivative of gluten!

On the flip side, the gluten-free fad has created a stigma in the food industry. When someone with a real illness or allergy comes into a restaurant, some servers don’t take it seriously when they mention gluten-free. They think it is a fad or the person is over dramatizing their situation. This is a huge problem because it IS serious. That person could be sick for days or weeks from minimal exposure to gluten (only 20 ppm* is enough to cause illness); and, the levels of illness can vary greatly from person to person.

Servers don’t understand that picking the croutons off the top of the salad isn’t enough. They don’t understand gluten-free pasta cannot be cooked in the same pot that was just used for regular pasta. This is why education is imperative! Don’t put your establishment in a libelous situation where someone could become very ill or die because your staff doesn’t understand the seriousness of celiac disease and food allergies. If your team isn’t properly trained, you could be held legally responsible if an incident occurs.

FSTS can help! Visit us at fsts.net/allergytraining to find a course designed for you.

*20 parts per million, comparable to one drop of food coloring in a gallon of water.

1 in 6 American’s Get Food Poisoning Annually, Don’t Become a Statistic!

Francine L. Shaw CP-FS, CFSM, FSP, FMP

Food Safety Solutions, INC  |  3.2.2015

Every year in this country 48 million people get foodborne illnesses, 128,000 individuals are hospitalized and 3,000 people die. US Foodborne illnesses cost 15.6 billion dollars per year…that’s right, BILLION. Yet, they’re 100% preventable. So why and how does this happen?

In most occurrences it’s really pretty basic. Here are the statistics: improper holding temperatures (37%), poor personal hygiene (19%), cross contamination (16%), improperly cleaning and sanitizing the dishes and utensils (11%), purchasing products from unapproved suppliers (6%). In many cases it is never determined where the foodborne illness originated. Of those that have been determined: 61% ate food prepared by foodservice, 32% ate food prepared at home, and 7% ate food that was commercially prepared i.e. tuna salad, potato salad, etc.

So how do you know the food you are serving is safe? If you are being proactive you really should have little doubt; but, so many are flying by the seat of their pants. Does your facility have a HACCP (Hazard Analysis and Critical Control Point) plan in place? Do you panic when the health inspector walks in the door? Are you embarrassed by the results of your most recent inspection? Do you have at least one food manager on staff? The FDA FOOD CODE recommends you do, some states and jurisdictions mandate it while others do not. A savvy restaurant owner would educate their staff either way. To protect their customers, increase their bottom line and help minimize their liability. Take your blinders off and look around your facility, does it look clean? Not just on the surface, but the details. The threshold under the door where your customers enter, the ceiling vents, the baseboards, is there mold in the ice chute at the beverage bar?

Now is the time to get back to the basics. Keep HOT food HOT and COLD food COLD.  Hot food should be held at a minimum of 135⁰F (57⁰C) and cold food should be held at a maximum of 41⁰F (5⁰C).  Time and temperature play an important role in food safety.  It’s paramount that food products are cooked to the correct temperature and stored properly. How do you know this if you can’t even find the thermometer; or, don’t have one? And, this is just the beginning!

Are the employee’s washing their hands with soap? Are they wearing gloves when necessary? Are their uniforms clean? This is all part of personal hygiene….someone that is preparing food should never wear their apron into the restroom because….Well, I won’t get into that here.

Education is power. Educate yourself and your team; don’t allow yourself or your establishment to become one of the statistics in Bill Marler’s phenomenal food poisoning litigation practice.

Handwashing with soap stops the spread of disease and can save more lives than any single vaccine or medical intervention.

Please download the free handwashing PDF.